Privacy Policy

Last Updated: March 16, 2026

1. Introduction

Field Lightning (“Field Lightning”, “we”, “our”, or “us”) provides software that enables service businesses to manage operations and communicate with their customers, including through SMS messaging, web portals, and related services.

This Privacy Policy describes how we collect, use, disclose, and protect information when you visit fieldlightning.com, use our software platform, or interact with businesses that use Field Lightning.

By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following categories of information.

Account and Business Information

When businesses create an account on Field Lightning, we may collect:

  • business name
  • contact name
  • email address
  • phone number
  • billing information
  • account credentials

Customer Information Provided by Businesses

Businesses using Field Lightning may store information about their customers in the platform. This may include:

  • customer name
  • phone number
  • email address
  • service address
  • equipment information
  • job or service details

This information is provided by the business using our platform.

Communications Data

If messaging features are used, we may process:

  • SMS or MMS message content
  • phone numbers involved in communications
  • message timestamps and delivery status

This data is processed to enable communication between businesses and their customers.

Website Usage Information

When you visit our website, we may automatically collect:

  • IP address
  • browser type
  • device type
  • pages visited
  • referring URLs

This information helps us maintain and improve our website and services.

3. How We Use Information

We use collected information to:

  • operate and maintain the Field Lightning platform
  • enable communication between businesses and their customers
  • provide customer support
  • process billing and subscriptions
  • improve our products and services
  • monitor system security and prevent fraud
  • comply with legal obligations

We do not sell personal information.

4. SMS Communications

Field Lightning enables businesses to communicate with their customers via SMS messaging.

Customers receive messages only after providing their phone number to the business, such as when:

  • scheduling service
  • requesting service
  • communicating with the business directly

These messages may include:

  • appointment confirmations
  • technician arrival notifications
  • job updates
  • service communications
  • invoices or service links

Message frequency varies depending on service activity.

Message and data rates may apply.

Customers may opt out of SMS communications at any time by replying:

STOP

For help, reply:

HELP

5. How Information Is Shared

We do not sell personal data.

We may share information only in the following circumstances:

Service Providers

We use trusted third-party providers to operate our platform, including services for:

  • cloud hosting
  • messaging delivery
  • payment processing
  • analytics

These providers may access information only as necessary to provide services to us.

Legal Compliance

We may disclose information if required to:

  • comply with legal obligations
  • respond to lawful requests from authorities
  • protect the safety or rights of our users

Business Transfers

If Field Lightning undergoes a merger, acquisition, or asset sale, information may be transferred as part of that transaction.

6. Data Security

We implement reasonable technical and organizational safeguards to protect information against unauthorized access, loss, or misuse.

However, no internet-based system can be guaranteed to be completely secure.

7. Data Retention

We retain information only as long as necessary to:

  • provide our services
  • comply with legal requirements
  • resolve disputes
  • enforce agreements

8. Your Choices

Customers may opt out of SMS communications by replying STOP to any message.

Businesses using Field Lightning may update or delete account information through the platform.

9. Children's Privacy

Field Lightning is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.

11. Contact Information

If you have questions about this Privacy Policy, you may contact us at:

Field Lightning
Email: privacy@fieldlightning.com
Website: https://fieldlightning.com

‍